Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you decide to return a non-perishable item to us during this period, you will be entitled to a refund of the cost of the item and the delivery charge, but not the return charge.

To start a return, you can contact us at hello@freshbeantrading.co.uk. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@freshbeantrading.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (freshly roasted coffee, food) and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

If you are however returning an item because it is damaged, faulty or in any way defective, we will refund the delivery and return fee upon receipt of the goods.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.